Terms of Service

1. The services and who they are for

Sidcom AB ("Sidcom", "we") operates an MCP integration platform that lets AI assistants work against third-party business systems such as Fortnox. These terms cover everything we operate: the MCP integration servers at sidcom.app and its integration subdomains, the Sidcom account portal at business.sidcom.ai, and the products sold through them — collectively "the services". We may add, change, or remove integrations and features at any time.

The services are sold to businesses and are not intended for consumers. We contract on that basis.

2. Accounts and organisations

Some products require a Sidcom account. You sign in with your email address or an identity provider we support. An account belongs to an organisation: whoever creates it becomes its owner, and owners can invite members, assign licences, and manage the subscription.

You are responsible for who you admit to your organisation and for what they do with the access it grants. Removing a member ends their access to the organisation's connected companies immediately.

3. Authorisation and access

You connect the service through your own AI client and authorise access through each provider's own sign-in flow, such as Fortnox OAuth, or with credentials that provider issues you. We never store your Fortnox password. You are responsible for keeping your client configuration secure and for holding the valid licences each connected provider requires. Do not share your MCP tokens.

4. Acceptable use

You agree not to use the services for any unlawful purpose, to circumvent rate limits, access controls, or entitlement checks, to reverse-engineer or extract source code or non-public data from the services, to transmit malware, or to impersonate others or misrepresent your authority to access an account.

5. Your data

You retain ownership of your business data. You grant Sidcom a limited, non-exclusive licence to transmit and process that data, and to retrieve files from locations you designate and deliver them to the connected provider, solely to carry out the API calls you authorise. The platform is transit infrastructure — it is not a backup or storage service for your accounting data.

6. File uploads

The service can transfer files to a connected provider, either fetched from a URL you designate or sent to a single-use upload address created for your session. Uploads are limited to 15 MB per file, and we may reject or further limit uploads at our discretion. Upload addresses are single-use and expire after a short period; you must keep them confidential, since anyone holding a valid address can use it until it expires. You are responsible for having the necessary rights to any content you upload or direct us to fetch.

7. AI-initiated actions

You are responsible for the behaviour of the AI client you connect. Writes to Fortnox require your approval, and you are responsible for actions you authorise. Sidcom is not liable for AI-initiated actions you approve.

8. Third-party services

Connected providers such as Fortnox, and AI clients such as Claude, ChatGPT, and Microsoft Copilot, operate under their own terms. Sidcom assumes no responsibility for the availability, accuracy, pricing, or conduct of third-party services. Sidcom is built by Sidcom AB and is not affiliated with, or endorsed by, Fortnox, Anthropic, OpenAI, or Microsoft.

9. Fees, licences, and payment

How you are billed depends on how the product was sold to you. Where a product is sold through a marketplace, such as the Fortnox Marketplace, that marketplace states the price, bills you, and handles payment under its own terms; a licence there is a user seat in a single Fortnox company, and using the connector across several Fortnox companies requires a licence per company. Any trial, price, or billing rule a marketplace applies is theirs to set and to change; we neither control nor guarantee it. Where you buy from us directly — because you would rather have Sidcom as your supplier — we bill you by card through our payment provider or by invoice, as agreed with you. Prices are stated or agreed before you buy and are exclusive of VAT unless stated otherwise.

The rest of this section applies to purchases made directly from us.

Trials. A product may include a free trial. When it ends, access stops unless a subscription has started; we do not charge automatically at the end of a trial.

Renewal. Subscriptions renew automatically for the same period until cancelled. You may cancel at any time before renewal, and access continues to the end of the period you have paid for.

Seats. Choose the number of seats when you subscribe. To change it later, use the billing management link in the product or contact us; any change to what you pay is shown to you before you confirm it.

Payment and non-payment. Card details are handled by our payment provider and we never see or store them. Invoices are due on the terms stated on the invoice, and overdue amounts may accrue interest at the statutory rate. If a payment fails or an invoice is left unpaid, we may suspend the organisation's access until it is settled. Your data is not deleted during suspension.

Refunds. A period that has started is not refunded, including where you cancel or reduce seats during it. Fees already paid are otherwise non-refundable except where mandatory law requires.

10. Service availability

We aim to keep the services running reliably but make no uptime guarantee. Maintenance, third-party outages, and unforeseen issues may cause downtime. The services are provided "as is" and "as available", without warranty of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.

11. Limitation of liability

To the extent permitted by law, Sidcom's total liability is limited to the greater of the fees you paid in the preceding twelve months or EUR 100. We are not liable for indirect damages or lost profits.

12. Termination

You may stop using the services at any time. Where a product was sold through a marketplace, cancel the licence under that marketplace's terms. Where you bought directly from us, cancel the subscription in the product or by contacting us; access continues to the end of the period you have paid for. Deleting your organisation removes its account data, linked companies, and stored tokens.

We may suspend or terminate access if these terms are breached or if continued operation poses a legal or security risk. Provisions that by their nature should survive termination — ownership, disclaimers, liability, and governing law — survive it.

13. Changes to these terms

We may update these terms as the services evolve. Material changes will be reflected by the effective date above; continued use after a change means you accept the updated terms. Where a change materially affects a paid subscription, we will give notice before it takes effect for you.

14. Governing law

These terms are governed by Swedish law, and disputes are settled by Swedish courts.

15. Contact

Questions about these terms: hello@sidcom.ai.